Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 14:00 and check-out is by 11:00. Earlier arrival or a later departure can sometimes be arranged on the day, subject to the room being free.

Question 2

Is breakfast included in the room rate?

Accepted Answer

Breakfast is an optional extra unless a specific offer states otherwise. You can add it during the booking flow and see the exact charge before you submit.

Question 3

How do children count towards room occupancy?

Accepted Answer

All children count towards the maximum total guests for a room type. Extra-guest charges above the included occupancy are shown in the price breakdown before you confirm.

Question 4

Do you arrange airport or station transfers?

Accepted Answer

Transfers can be arranged on request. Tell us your arrival details when booking and we will confirm timing and cost separately.

Question 5

What is the best time of year to visit Ella?

Accepted Answer

The hill country is pleasant year-round, though the weather changes quickly in any season. Expect cool evenings and pack a light warm layer and a rain jacket whenever you travel.

Question 6

Can you cater for dietary requirements?

Accepted Answer

Vegetarian dishes are part of the everyday menu, and milder spice levels are always available. Please tell us about allergies in advance; we take them seriously but cannot promise an allergen-free kitchen.

Question 7

Is the property suitable for guests with limited mobility?

Accepted Answer

The site is set on a hillside with steps and slopes between some areas. Please contact us before booking so we can describe the access honestly and suggest the most suitable room.

Question 8

How does payment work?

Accepted Answer

This website is a demonstration. Submitting a reservation creates an unpaid request only; no card details are collected and no payment is taken at any point.

Question 9

Can I change or cancel a reservation?

Accepted Answer

Contact our team with your reference and we will update the request. Because this is a demonstration site, no charge, refund or penalty applies to any change.

Question 10

Is Aurelia Ella a real hotel?

Accepted Answer

No. Aurelia Ella Mountain Retreat is a fictional property created to demonstrate a custom WordPress hotel website. Destination information about the Ella area is real and sourced; the hotel, its rooms and its testimonials are not.

A few helpful details.

Make yourself
at home.

A few helpful details.

Make yourselfat home.

Make yourself
at home.